Frequently Asked Questions

Scroll through our catering and ordering guidelines before you place an order. If you have more questions, do not hesitate to contact us!

IS WYK CATERING HALAL CERTIFIED?
We are not Halal certified.

WHAT IS THE MINIMUM ORDER?
Our buffet catering minimum order is 100 pax; sit-down table service minimum order is 15 tables (equivalent to 150 pax). Minimum order increase for further distance.

WHAT DOES OUR BUFFET PACKAGE INCLUDE?
Our buffet package includes A-shape canopy, fan, lights, table & chair, cutlery and waiter.

WHAT IS THE RENTAL COST FOR ADDITIONAL EQUIPMENT?
You may refer to our equipment rental price list.

WHAT TYPE OF CUTLERIES ARE PROVIDED?
Stainless steel fork & spoon, melamine plate and plastic cup are provided. You can also upgrade to porcelain plate, goblet, high-end quality stainless steel fork and spoon which will incur additional cost of RM 8.00 per pax.

DO YOU COOK THE FOOD ON THE SPOT?
If the venue allows us to cook on the spot, we will send our chef to cook at the venue.

ARE ALL DISHES SERVED IN WARMER?
We provide warmer for some dishes only. Not all dishes are suitable to use warmer.

WHAT IS THE PORTION OF THE FOOD PROVIDED LIKE?
Food portion for our catering buffet is based on 1:1, i.e., if you order 100 pax, it is sufficient for 100 pax.

DO YOU BRING ANY SPARE FOOD/ INGREDIENTS JUST IN CASE THERE IS MORE GUEST COMING OVER?
No. We do not bring any spare food/ ingredients. The food portion that we serve is sufficient for the number of pax you order.

CAN WE REQUEST YOUR CHEF TO HELP US TO COOK SOME DISHES?
We can help you to cook some dishes but please do inform us at least 24 hours before the function date. A surcharge of RM50 per dish will be incurred. Ingredients and condiments must be provided by you.

ARE TAKEAWAY CONTAINERS OR PLASTIC BAGS PROVIDED?
No, we do not provide takeaway containers and plastic bag for leftover food. For quality and safe consumption, food should not be kept in room temperature for more than 4 hours from the time it is cooked.

IS THE BUFFET TABLE DECORATED?
Buffet table is only decorated with table skirting in maroon-red. Any other preferred table skirting colour or special creative thematic set up services are available at an additional price.

IS SERVICE STAFF PROVIDED?
Our catering package come with service staff depending on the number of pax you order. Extra hiring of service staff is chargeable at RM60.00 per staff for 3 hours.

DO YOU REMOVE THE TRASH FROM THE VENUE?
Yes, we will remove the trash from the venue after event.

DO YOU PROVIDE ICE CUBE?
Yes. Our catering package provide ice cube (10kg each bag). For example:
Order 100 pax – 5 bags ice cube
Order 150 pax – 7 bags ice cube
Order 200 pax – 10 bags ice cube
Extra ice cube will be charged RM 6.00 per bag.

DO YOU PROVIDE FOOD TASTING?
No. We do not provide food tasting.

DO YOU SERVE VEGETARIAN MEALS?
Yes, we serve vegetarian meals upon request. Please contact us for more information.

HOW CAN I PLACE ORDER?
You can place an order via:
Telephone: 1700-81-5199
Fax : 1700-81-3914
Email: wykcatering@hotmail.com
Online: www.wykcatering.com.my

CAN I EXCHANGE THE DISH WITH ANOTHER DISH IN ANOTHER BUFFET MENU?
Yes, a maximum of 3 dishes of the same or lower price dish can be exchanged. If the exchanged dish is of a higher value, a surcharge of the difference in the dish price will be applied.

HOW DO I KNOW IF MY ONLINE ORDER IS PROCESSED?
An e-mail will be sent after submission of your online order. Our sales consultant will contact you within 48 hours to confirm your order. A SMS order confirmation will be sent thereafter to confirm your venue address, date/time of function, number of pax order, buffet package, buffet dishes and contact number.

HOW MANY DAYS IN ADVANCE DO I NEED TO PLACE AN ORDER?
Order must be placed at least 3 days in advance, but it depends on our availability whether we can accept your order. Based on our experience, customers usually order and secure their booking at least 6 months before the function date especially during peak season.

ANY DEPOSIT SHOULD I PAY?
A minimum deposit of RM500.00 is required to secure booking for each function. Payment can be made by cash or cheque or online transfer.

HOW CAN I MAKE PAYMENT FOR THE BALANCE AMOUNT?
Payment can be made by cash or cheque immediately upon function ends on that day itself. Cheque must be crossed and made payable to “WYK Catering & Canopy Services Sdn Bhd”.

CAN I CANCEL MY ORDER AFTER PAYMENT HAS BEEN MADE?
You can cancel by contacting us at wykcatering@hotmail.com or call to our office 1700-81-5199. Deposit is non-refundable for any cancellation.

CAN I MAKE ANY LAST-MINUTE CHANGES TO MY ORDER?
We always do our best to accommodate last-minute changes for you, but we can only guarantee changes (only include delivery address, buffet dishes, number of pax) that are requested 48 hours before the function date or before the canopy set up (whichever happen first).

CAN I POSTPONE MY ORDER?
We allow you to postpone to a later date (without guarantee of availability) and to be utilized within 3 months from the original function date. Any postponement for more than 3 months, deposit will be forfeited.